Privacy Policy​

Last updated: January 1, 2026

Privacy Policy

Last Updated: 1/1/2026

This Privacy Policy explains how Hawthorn LTC Pharmacy (“Hawthorn,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with the Site.

HIPAA Notice of Privacy Practices: If you are a patient or resident receiving pharmacy services through a facility, please review our HIPAA Notice of Privacy Practices

1. Scope

This Privacy Policy applies to information collected through the Site and related online interactions.

Important: As a pharmacy, Hawthorn may handle health information in contexts governed by HIPAA and other healthcare privacy laws. Information collected through the Site is generally intended for business communications and general inquiries. If you are a patient/resident receiving pharmacy services through a facility, Hawthorn’s handling of Protected Health Information (“PHI”) may be described in a separate HIPAA Notice of Privacy Practices (if applicable).

2. Information We Collect

A. Information you provide

We may collect information you submit through the Site, such as:

  • Name and job title
  • Company or facility name
  • Email address and phone number
  • Mailing address (if provided)
  • Information about service needs or requests for information
  • Any other information you choose to provide in messages or forms

Please avoid submitting medical, prescription, or other sensitive health information through web forms unless we specifically request it and provide a secure method.

B. Information collected automatically

We may collect certain information automatically when you use the Site, including:

  • IP address
  • Browser type, device type, and device identifiers
  • Pages viewed and time spent on pages
  • Referring/exit pages and links clicked
  • Approximate location (derived from IP address)
  • Cookie and similar tracking data

C. Cookies and similar technologies

We may use cookies, pixels, and similar technologies to:

  • Operate and improve the Site
  • Remember preferences
  • Measure traffic and marketing effectiveness
  • Help prevent fraud and protect security

You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function properly.

3. How We Use Information

We may use collected information to:

  • Respond to inquiries and provide customer service
  • Communicate about our services and operations
  • Evaluate whether Hawthorn’s services are a fit for your facility
  • Improve Site performance and user experience
  • Maintain security, prevent abuse, and enforce our Terms
  • Comply with legal obligations and resolve disputes

4. How We Share Information

We may share information:

  • With service providers who help operate our Site and business (e.g., hosting, analytics, email, CRM), under appropriate confidentiality obligations
  • With professional advisors (e.g., attorneys, accountants) as needed
  • For legal and compliance reasons, such as responding to lawful requests, court orders, or protecting rights and safety
  • In connection with a business transaction, such as a merger, acquisition, or sale of assets
  • With your consent or at your direction

We do not sell your personal information for money.

5. Analytics and Advertising

We may use analytics tools (such as Google Analytics or similar services) that collect and process data about Site usage. These tools may use cookies and similar technologies.

We may also use limited advertising or remarketing tools. If so, you may see Hawthorn ads on other sites based on your visit. You can often control ad personalization through your device and browser settings and platform opt-out tools.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal compliance, dispute resolution, and security).

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or transmission is completely secure. Do not send sensitive information through unencrypted channels.

8. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include:

  • Requesting access to the information we hold about you
  • Requesting correction or deletion (subject to legal exceptions)
  • Opting out of certain marketing communications
  • Restricting or objecting to certain processing in some jurisdictions

To exercise rights, contact us using the information below. We may need to verify your identity before fulfilling certain requests.

Email marketing

You may opt out of marketing emails by using the “unsubscribe” link in the email (if present) or by contacting us. Operational or transactional messages may still be sent.

9. Children’s Privacy

The Site is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the most recent revision. Your continued use of the Site after updates means you accept the revised policy.

11. Contact Us

For privacy questions or requests:

Hawthorn LTC Pharmacy
2013 S Belt Hwy
St Joseph, MO 64507
Phone: (816) 396-7751
Email: hawthornltc@hawthornltc.com

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